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1.1. These Terms and Conditions (hereinafter: Terms) regulate the legal relationships between Osta TargaltOÜ, registry code 11485851, Uus 10-3, Tallinn 10111 Estonia (hereinafter: Trader) and the person making a purchase (Customer) in the sales environment of www.alldesign.ee (hereinafter: e-shop).
1.2. In addition to these Terms, the legal relationships arising from the purchase of products in the e-shop are regulated by the laws of the Republic of Estonia.
1.3. The Trader reserves the unilateral right to change and improve the Terms in the environment of the e-shop. The Customer is subject to Terms and prices valid at the time of the transaction, which the Customer has to become familiar with, agree to and perform by making a corresponding confirmation mark. Before accepting the Terms, the Customer can save or print the Terms for reproduction.
2. Product and price information
2.1. All prices at the e-shop are displayed in euros and include a value added tax of 20%. Product prices are displayed by the product and an additional charge for transport is added to the Customer’s purchases in the shopping cart. Transportation costs are added to the price depending on the delivery location and the available transport choices.
2.2. Prices are valid from the date of placing an order. Prices are not valid in case the prices in the e-shop have been displayed incorrectly due to some reason.
2.3. The Trader reserves the right to change the prices unilaterally by making the new prices available in the environment of the e-shop.
2.4. In case of an applicable discount code, the discount is calculated after entering and activating the discount code in the shopping cart.
2.5. The selection of products, prices and discounts may differ from the product selection, prices and discounts available in the Trader’s branches.
2.6. Information about products is provided in the e-shop on the products’ sheets.
2.7. The Trader giving it´s best to ensure that the displayed goods are available. However, in extraordinary cases errors may occur in stock amounts in the e-shop. In such case the Trader replaces the product with another product of similar value after receiving a notification thereof or refunds the paid amount (including the transportation cost) to the Customer at the first possibility but not later than within 14 working days since the receipt of a corresponding notification.
2.8. The photos used for the visualization of products in the e-shop are of informative value. The Trader has to ensure that products are presented to the Customer as accurately as possible. Nonetheless, due to the differences in the setting of lighting and resolution of the monitor types and other factors, this may influence the visual information like the colour of the products and materials, although slight differences may occur in the photos compared to the reality. The Trader shall not be held responsible for such visual differences caused due to above-described circumstances. Also as many items are handmade, this means there can be slight differences between visualization online and physical product. However, in no cases is the delivered product substantially different from product displayed in the e-shop.
3. Entry into force of the contract of sale and the right of withdrawal
3.1. The contract of sale shall enter into force after the receipt of the payment made by the Customer on the Trader’s bank account.
3.2. By the contract of sale, the Trader undertakes to deliver the Customer available goods and the goods the Trader may acquire in the future, and to transfer their ownership to the Customer. The Customer undertakes to pay the Trader for the goods in the amount indicated on the invoice and to accept the goods.
3.3. The Trader has the right to withdraw from a transaction if the goods the Customer wants to buy are out of stock or the product information in the e-shop is wrong. In this case the Trader refunds the money to the Customer at the first possibility but not later than within 14 days or, in agreement with the Customer, replaces the goods with the similar ones.
3.4. The Customer has the right to withdraw from the sales contract without any explanation within 14 calendar days before and after the receipt of the delivery.
3.5. The right of withdrawal is not applicable if the Customer is a legal person.
3.6. The right of withdrawal is not applicable and the goods can not be returned:
• if the goods are made according to the Customer’s personal needs;
• if the goods are made according to the conditions provided by the Customer;
• if the package is opened after the delivery and receipt and due to health and/or hygienic reasons can not be returned.
3.7. In order to return/replace goods, the Customer has to submit a request for withdrawal by sending an email to firstname.lastname@example.org and include their name, the invoice number, the reason for the return of goods and the bank account number, to which the refund must be transferred.
3.8. The goods must be returned in an intact unopened package within 14 days since the receipt of goods together with a copy of the invoice to Osta Targalt OÜ, Uus 10-3, Tallinn 10111 Estonia regardless of the transport method used by the Customer.
3.9. The Customer covers the cost of returning goods except in case the returned goods fail to correspond to the order, (e.g. defective or wrong goods or the goods have a different article number). In this case the Trader and the Customer shall agree to the transport of goods before the shipment is implemented.
3.10. In the event of deterioration of the condition of the item to be returned, the Customer shall be held liable for the reduction of the value resulting from the use of the item only if he/she has used the item in any other way than necessary in order to ascertain the nature, characteristics and operation of the item. In this case the Trader has the right to claim compensation for the depreciation of the goods and the Customer is obliged to satisfy the claim.
3.11. The Trader shall return the refund sum or the sum caused due to the different cost of the replaced goods, excluding the transport fees paid by the Customer within 14 days since the receipt of good by the Customer. The refund is transferred to the bank account from where the payment is performed or to the account the Customer indicates in the application form.
4. Order of submitting complaints
4.1. The Trader is responsible for the nonconformity to the requirements and defects of the products present already at the moment of delivery and which become evident within 2 years on since the receipt of the products by the Customer. Within the first six months after the delivery to the Customer, it is presumed that the deficiency is already present upon delivery. The Trader is responsible for refuting this presumption.
4.2. The Customer has to stop using the product at once whenever a deficiency occurs.
4.3. Upon the discovery of the nonconformity of the product, the Customer undertakes to notify the Trader immediately but not later than within 14 days since becoming aware of the nonconformity by sending corresponding information including the name, the phone number, the invoice number and the exact defect description to the email address: email@example.com.
4.4. All complaints are reviewed and the Trader contacts the Customer in writing at the first possibility but not later than within 14 days from the date of receiving the complaint.
4.5. The repair or replacement of defective goods is agreed to by the Trader and the Customer. The Customer has the right to withdraw from the contract by terminating the contract or request a discount of the defective goods, or request the Trader to repair or replace the product on the latter’s expense.
4.6. The Customer has the right to request a refund for the goods and transport fees from the e-shop if the Trader is not able to repair or replace the product, or in case the latter fails to repair or replace the product, the repair or replacement fails, or the Trader has not eliminated the defect within a reasonable time frame, or it has caused unreasonable inconveniences to the Customer.
4.7. The Trader is not held liable for disadvantages caused due to the Customer’s fault after the receipt of goods due to improper storage, normal wear or non-intended use. In this case the Trader has the right to dismiss the complaint.
4.8. If the Trader refuses to solve the Customer’s complaint or the Customer is not satisfied with the solutions offered by the Trader and finds that his or her rights have been violated or interests damaged, the Customer may submit a claim to the Consumer Complaints Committee through the Consumer Protection Board or to a court. The Customer may file the claim directly or via a representative. The contact details of the Consumer Complaints Committee are provided on the website of the Consumer Protection Board.
4.9. For settling claims, which may arise in the EU Member States, the ODR platform for settling web-based disputes can be contacted.
5. Cookies Policy
5.2. Cookies are text files containing small amounts of information which are downloaded to Customer computer or mobile device when visiting a website or e-shop. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that Cookie. Cookies are useful because allow a website to recognize a Customer device, let to navigate between pages efficiently, remember the preferences and generally improve Customer shopping experience. Cookies can also help to ensure that adverts Customer see are more relevant to Customer interests.
5.3. Trader use at the e-shop the first-party and third-party Cookies, which may at the same time be session or persistent Cookies:
• Temporary or session Cookies are stored only temporarily during a browsing session and are deleted from the Customer‘s device when the browser is closed.
• Persistent Cookies are saved on Customer computer for a fixed period (usually one year or longer) and is not deleted when the browser is closed. Persistent Cookies are used for storing more than one browsing session.
• Third-party Cookies are not connected with the Trader’s management. These Cookies are used for the analytical purpose on partners’ websites and are marked in the Trader’s e-shop or have a further link.
5.4. The Trader’s Cookies enable to realise the total number of visitors on the e-shop at different times, types of browsers and operating systems being used, and the most popular products. This information enables the Trader to improve the e-shop performance; customize and enhance Customer online experience; and make the e-shop more relevant and safer.
5.5. If the Customer does not accept the use of these Cookies, it is possible to block their saving in the browser settings. Concurrently, Cookies saved earlier on this e-shop can be also deleted in the browser settings. The Customer must follow the instructions of the used browser if necessary. Note that blocking or deleting the Cookies may not enable the usage of full functionality of the e-shop afterwards. The earlier information is retained and can be used after blocking or deleting the Cookies, but the collection of any kind of information by the Trader is stopped after the corresponding activity.
5.6. For further information about Cookies, including information about Cookies set on the device, and the possibility to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu.
Payments at alldesign.ee are processed with Maksekeskus.ee services:
- Bank link payments for residents of Estonia, Lithuania, Finland and Latvia
- Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop, Pocopay and Liisi ID
- Finland bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
- Lithuanian bank links: Swedbank, SEB and Luminor
- Latvian bank links: SEB, Citadele and Luminor
- VISA, MasterCard and Maestro card payments are accepted globally
Maksekeskus AS is a subsidiary company of Eesti Post AS (Omniva) and under the supervision of the Estonian Financial Supervision Authority.
The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.
European orders are shipped via Omniva mail service with tracking and delivery confirmation.
All shipments within Estonia generally arrive at the destination specified by the purchaser within 3-7 business days of the date of entry into force of the contract of sale. International orders can take from 5 working days up to 3-4 weeks.
We have the right to ship goods in up to 45 calendar days in exceptional cases, although generally orders are dispatched within 3 business days.
After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.
The right of withdrawal does not apply if the purchaser is a legal person.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store.
The goods should not be used and in original package. If the product has been used or has been returned in different package then Osta Targalt OÜ does not have to return the money.
If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
To return the goods, you must submit a declaration of withdrawal (the form for which can be found here: declaration of withdrawal) to the e-mail address firstname.lastname@example.org within 14 days of receiving the goods.
The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.
Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.
The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
9. Defective goods
The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery.
The online store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.